LumaGlow Lighting Terms of Service
Last updated October 5, 2025
These Terms of Service ("Terms") constitute a legal agreement between you (the "Customer") and LumaGlow Lighting ("LumaGlow," "we," "us," or "our"). By purchasing, accessing, or using our products and services, you agree to these Terms. If you do not agree, please discontinue use immediately.
1. Definitions
LumaGlow Products – Permanent outdoor lighting systems, including but not limited to residential and commercial exterior lighting, patio lighting, and color-changing lighting solutions.
LumaGlow Services – Consultation, design, installation, troubleshooting, maintenance, and support related to LumaGlow Products.
LumaGlow System – A combination of LumaGlow Products and Services installed on a single property.
2. Use of LumaGlow Products and Services
2.1 Eligibility
You must be at least 18 years old to enter into this agreement and use our services.
If you authorize another individual to access or use your LumaGlow System, you are responsible for their actions.
2.2 Installation & Access
Installation services must be scheduled and completed by an authorized LumaGlow technician.
Any unauthorized modifications, repairs, or tampering with the system may void the warranty and release LumaGlow from liability.
2.3 System Maintenance & Connectivity
LumaGlow Products require a stable power source and, in some cases, internet connectivity. You are responsible for maintaining these conditions.
Routine maintenance and repairs may be required to keep your system in optimal condition.
3. Payments & Subscription Services
3.1 Pricing & Billing
Prices for products and services are as stated in your agreement or purchase confirmation.
If you subscribe to ongoing maintenance or service plans, you agree to automatic recurring payments until canceled.
3.2 Cancellation & Refunds
Installations are non-refundable once completed.
Subscription services may be canceled with a 30-day notice unless otherwise specified.
4. Warranty & Liability
4.1 Warranty
LumaGlow provides a limited warranty for its products and installation services, as outlined in your purchase agreement.
The warranty does not cover damages caused by improper use, unauthorized modifications, or external factors such as weather or power surges.
4.2 Limitation of Liability
LumaGlow is not liable for any damages arising from:
User modifications or misuse.
External conditions such as natural disasters or power outages.
Incidental or consequential damages, including loss of profits or property damage.
5. Dispute Resolution
5.1 Governing Law
These Terms shall be governed by the laws of Your State/Country.
5.2 Arbitration Agreement
Any disputes shall be resolved through binding arbitration rather than court proceedings, except for small claims or claims seeking injunctive relief.
6. SMS Terms & Conditions
6.1 Overview
By providing your mobile number to LumaGlow Lighting (“LumaGlow,” “we,” “us,” or “our”), you consent to receive SMS text messages from us. These may include appointment reminders, service updates, promotional offers, and other information related to our products and services.
6.2 Message Frequency
Message frequency varies. You may receive up to five (5) messages per month, though frequency may differ based on your interaction with LumaGlow.
6.3 Message and Data Rates
Standard message and data rates may apply according to your mobile carrier’s plan. LumaGlow is not responsible for any charges incurred as a result of text messaging.
6.4 Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message confirming your decision. To resume messages, reply START or contact us using the information below.
6.5 Customer Support
For help, reply HELP or contact us by email at hello@lumaglowlighting.com or by phone at (916) 827-4352
6.6 Message Content
Messages may include promotional offers, service updates, or other notifications relevant to your relationship with LumaGlow. LumaGlow will never send messages requesting confidential or payment information via text.
6.7 Privacy
Your personal information will be handled in accordance with our Privacy Policy. We do not sell, rent, or share your mobile number with third parties for their own marketing purposes.
7. Updates to These Terms
We may update these Terms from time to time. Continued use of LumaGlow Products and Services after changes take effect constitutes acceptance of the revised Terms.
For questions or support, please contact us at:
(916)-827-4352