LumaGlow Lighting Terms of Service

Last updated: December 10th, 2025 (12/10/2025)

These Terms of Service ("Terms") constitute a legal agreement between you (the "Customer") and LUMAGLOW LIGHTING LLC (the "Contractor," "LumaGlow," "we," "us," or "our"). By purchasing, accessing, or using our products and services, you agree to these Terms and the provisions outlined in any executed Installation Agreement. If you do not agree, please discontinue use immediately.

1. Definitions and Scope of Agreement

  • Contractor: LUMAGLOW LIGHTING LLC, a California limited liability company doing business as LumaGlow Lighting.

  • LumaGlow Products: Permanent outdoor lighting systems, including residential and commercial exterior lighting, patio lighting, and color-changing lighting solutions.

  • LumaGlow Services: Consultation, design, installation, troubleshooting, maintenance, and support related to LumaGlow Products.

  • Agreement: This document, which, along with the executed Installation Agreement and any Proposal, constitutes the entire agreement between the parties.

2. Services and Installation

2.1 Scope of Work

The Contractor will install a permanent lighting system, including but not limited to exterior, eave, fascia, patio, and landscape lighting, on the specified areas of the Customer's property, as detailed in the Proposal.

Services include:

  • Installation of all lighting fixtures specified in the Proposal.

  • Integration of wiring and electrical components for system functionality.

  • Basic testing and demonstration of the installed system to ensure proper functionality.

2.2 Exclusions and Clarifications

The Contractor's scope does not include the following, unless explicitly included in the signed Proposal or a Change Order:

  • Structural repairs, such as deteriorated fascia boards or unstable mounting surfaces.

  • Rewiring of existing electrical systems, including remediation of outdated wiring, insufficient circuit capacity, or improper grounding.

  • Any other materials or services not specifically detailed in the Proposal.

  • Resolving obstructions such as buried utility lines, tree roots, or other landscaping features that interfere with installation.

Crucial Note on Existing Electrical: The Customer acknowledges and agrees that the Proposal price is contingent on the existing electrical system being adequate and up to current code for the installation. If deficiencies are discovered, they will be addressed via a Change Order as detailed in Section 7.2.

2.3 Subcontractors

The Contractor may hire subcontractors to perform portions of the work but remains fully responsible for ensuring the quality, safety, and timely completion of all tasks.

2.4 Customer Responsibilities

The Customer must provide clear and safe access to the property, including ensuring that the installation area is free from obstructions, hazards, or other conditions that may prevent timely installation. The Customer certifies they have the legal right to approve installation on their property.

3. Payments, Scheduling, and Change Orders

3.1 Payment Terms

Payments are structured to comply with contractor licensing and consumer protection laws in the states of California, Nevada, and Utah, and are broken down into three stages:

  1. Down Payment (Initial Payment to Initiate Contract):

    • A down payment is required to initiate the contract and secure the project in the schedule.

    • THE DOWN PAYMENT MAY NOT EXCEED $1,000 OR 10 PERCENT OF THE CONTRACT PRICE, WHICHEVER IS LESS.

    • This down payment is immediately credited toward the Total Contract Value.

  2. Initial Progress Payment (Commencement of Work):

    • The remaining balance of the initial 50% of the Total Contract Value (beyond the Down Payment cap) is due upon the commencement of work.

    • "Commencement of Work" is defined as the arrival of the Contractor’s installation crew or materials at the Project address.

    • IT IS AGAINST THE LAW FOR A CONTRACTOR TO COLLECT PAYMENT FOR WORK NOT YET COMPLETED, OR FOR MATERIALS NOT YET DELIVERED. HOWEVER, A CONTRACTOR MAY REQUIRE A DOWN PAYMENT.

  3. Final Payment (Remaining Balance):

    • The remaining balance of the Total Contract Value is due upon completion of the installation.

  • Processing Fee: A 3% processing fee applies to credit card payments for all transactions.

  • Late Payments: Payments not received within five (5) days post-completion incur a $150 late fee. Balances overdue by 14 days accrue 18% annual interest, along with collection costs, attorney fees, and possible voiding of discounts.

3.2 Installation Scheduling and Timeline

  • Estimated Lead Time to Commence Installation: The estimated lead time for project commencement begins upon receipt of the initial Down Payment and is typically two (2) to four (4) weeks.

  • Peak Season Variation: During high-volume periods, particularly the months of October through January (holidays), the estimated lead time may be extended up to six (6) weeks due to increased demand and vendor delays.

  • Installation Scheduling: The specific installation date will be scheduled and finalized with the Customer only after all necessary custom materials, fixtures, and components have been received by the Contractor or are on-site. The Contractor will communicate with the Customer to provide a more precise start date once the final materials check has occurred.

  • On-Site Installation: A typical single-home installation generally takes 1 to 3 days on site. Larger or more complex projects may take longer.

3.3 Excusable Delays

The Contractor is not responsible for delays caused by factors beyond its reasonable control ("Excusable Delays"). This includes, but is not limited to:

  • Material Shortages: Delays in the delivery of long-lead or custom-ordered materials.

  • Weather Conditions: Inclement or unusually severe weather (e.g., heavy rain, high winds, snow, or extreme heat) that hinders safe exterior work.

  • Permit and HOA Approvals: Delays in obtaining legally required permits or approvals from a Homeowners' Association (HOA).

  • Unforeseen Conditions: Discovery of structural deficiencies or electrical issues that must be remedied as detailed in Section 7.2.

  • Customer Unavailability or failure to provide site access.

3.4 Notice of Delay and Time Extension

In the event of an Excusable Delay, the Contractor shall promptly notify the Customer in writing. The time for completion of the project shall be extended by a period equivalent to the time lost due to such delay. The Contractor shall not be liable for any costs or damages resulting from an Excusable Delay.

4. Warranties, Liability, and Indemnification

4.1 Warranties and Guarantee Periods

Warranties are provided by the Contractor and are product-specific, varying based on the manufacturer and installation date.

  • JellyFish Lighting:

    • Labor Warranty: Five (5) years.

    • Product Warranty: Five (5) years.

  • EverLights (Installed before November 1, 2025):

    • Labor Warranty: Five (5) years on installation workmanship.

    • Product Warranty: Ten (10) years (provided by EverLights).

  • EverLights (Installed on or after November 1, 2025):

    • Labor Warranty: One (1) year on installation workmanship.

    • Product Warranty: Ten (10) years (provided by EverLights).

  • Other LumaGlow Materials:

    • Labor Warranty: Five (5) years.

    • Product Warranty: Five (5) years.

4.2 Warranty Exclusions and Inspection

  • Exclusions: The warranty does not cover damages caused by weather, rodent interference, misuse, or improper maintenance, or any other conditions not covered under the full warranty terms.

  • Inspection: The Customer must inspect the completed work and report concerns within three (3) business days of completion.

  • Full Warranty Details: For the full details of the warranty, including coverage, exclusions, and claims procedures, please visit our LumaGlow Warranty Page.

4.3 Limitation of Liability

The Contractor's liability is limited to the contract price and specifically excludes incidental or consequential damages. The Contractor is not responsible for damages resulting from weather, rodent interference, accidents, misuse, improper maintenance by the Customer or third parties, or fluctuations in the customer's electrical supply.

4.4 Indemnification

The Customer agrees to indemnify and hold the Contractor harmless from any claims or damages arising from the Customer's failure to meet their obligations under this Agreement, including:

  • Ensuring proper use and care of the lighting system.

  • Damages caused by pests, weather, accidents, or misuse.

  • Any actions taken by the Customer or their agents that result in damage to the lighting system.

4.5 Force Majeure

The Contractor is not liable for failure to perform due to circumstances beyond its control, including but not limited to natural disasters, pandemics, government actions, or other extraordinary events.

5. Cancellation and Refund Policy

5.1 Right of Cancellation (3-Day Cooling-Off Period)

You may cancel this transaction, without any penalty or obligation, within three (3) business days from the date of signing the Installation Agreement.

  • If you cancel within this period, any payments made by you will be refunded within ten (10) days following receipt of your written cancellation notice.

  • To cancel this transaction, you must send a written notice of cancellation by email to support@lumaglowlighting.com or by physical mail to the Contractor’s business address.

  • The cancellation is effective upon the Contractor's receipt of your written notice within the three (3) business day period.

5.2 Costs and Refunds After the 3-Day Period

If the Customer requests to cancel this agreement after the three (3) business day cancellation period has passed, the following conditions will apply to cover costs incurred by the Contractor:

  • Work/Materials Responsibility: The Customer is responsible for any work completed up to the point of the cancellation request, as well as materials ordered for the project after the three (3) business day cooling-off period. Refunds, if any, will be calculated and prorated based on the percentage of the project completed.

  • Custom Orders: If materials were custom-ordered specifically for the project and cannot be returned, the Customer will be charged the full cost of those materials.

  • Completed Installations: Refunds will not be provided for completed installations unless a defect in workmanship or product quality is identified under the warranty terms.

6. Dispute Resolution and Governing Law

6.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the state in which the Project is located (California, Nevada, or Utah), without regard to its conflict of law principles.

6.2 Arbitration and Class Action Waiver

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to this Agreement or the breach thereof shall be settled by binding arbitration. The arbitration shall be conducted in the county where the Project is located, or another mutually agreed location. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

Class Action Waiver: To the fullest extent permitted by applicable law, you and LumaGlow Lighting agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. By signing this Agreement, you are giving up your right to participate as a class representative or class member on any class claim you may have against us.

7. Changes and Additional Work

7.1 Change Orders

Any changes to the scope of work must be agreed upon in writing by both the Contractor and the Customer. Change orders may result in additional costs or time required to complete the project.

Examples of Change Orders include, but are not limited to:

  • Additional lighting fixtures or areas.

  • Upgraded materials.

  • Electrical or structural modifications required to accommodate the lighting system.

  • Design changes.

Any changes made will be documented in a change order and added to the total contract price.

7.2 Unforeseen Conditions

If unforeseen conditions are discovered during installation that require additional work, the Contractor will notify the Customer as soon as possible.

Unforeseen conditions may include, but are not limited to:

  • Electrical issues such as outdated wiring, insufficient circuit capacity, or improper grounding that must be remedied before installation can proceed.

  • Structural deficiencies, including deteriorated fascia boards, unstable mounting surfaces, or obstructive architectural elements.

  • Obstructions such as buried utility lines, tree roots, or other landscaping features.

  • Municipal or homeowners' association (HOA) regulations discovered during the project that impose restrictions or require permits not previously identified.

The Customer will be responsible for any additional costs associated with resolving these conditions. The Contractor will not proceed with work until written approval from the Customer is received.

8. Marketing, Photography, and Communications

8.1 Marketing Use and Photography

The Contractor may photograph or video the completed installation for marketing purposes.

  • Yard Sign: A yard sign may be placed on the property for 30 days unless restricted by HOA rules.

  • Property Access: The Contractor reserves the right to return to the property within 12 months of completion to capture professional photography, with prior notice to the Customer.

8.2 SMS and Communication Consent

By entering into this Agreement and providing your mobile number, you consent to receive email and SMS communications from LumaGlow Lighting.

  • Purpose: Communications may include appointment reminders, project updates, warranty information, and promotional offers.

  • Opt-Out: You may opt out of marketing communications at any time by clicking "unsubscribe" in emails or replying STOP to any SMS message. Operational communications related to your active project or account cannot be opted out of.

  • Help & Contact: For help, reply "HELP" or contact us by email at support@lumaglowlighting.com or by phone at (916) 827-4352.

  • Rates: Standard message and data rates may apply according to your mobile carrier’s plan.

9. Miscellaneous

9.1 Entire Agreement and Amendments

This document constitutes the full agreement between the Contractor and the Customer. Any changes to this Agreement must be in writing and signed by both parties.

9.2 Severability

If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.3 Assignment

The Customer may not transfer or assign this Agreement to another party without the Contractor's prior written consent.

9.4 Electronic Signatures

This Agreement allows for the use of electronic signatures, which shall hold the same validity and legal effect as written signatures.

9.5 Independent Contractor Status

Manufacturer Independence: The Customer acknowledges that LumaGlow Lighting is an independent contractor and authorized dealer, and is not an employee, agent, partner, or joint venturer of the product manufacturers (including but not limited to EverLights or JellyFish Lighting).

  • The product manufacturers are not responsible for the Contractor’s installation services, scheduling, or business operations.

  • Any claims regarding installation workmanship or contract disputes must be directed solely to LumaGlow Lighting, not the manufacturer.

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